Donor Services Representative

Full-Time — Langley, British Columbia

Christian non-profit organization, Music for Life Institute, home of the internationally acclaimed African Children’s Choir®, is hiring for our Donor Relations and Services Team. The successful candidate will become part of a dedicated team that experiences the joys of working behind the scenes to help Africa’s most vulnerable children today, so they can help Africa tomorrow.

Position Summary

Under the general supervision of the Director of Operations, the team is responsible for providing service and support to Donors and Sponsors via telephone and written correspondence with a focus on relationship building and ensuring all data entry is entered to maintain meticulous records.

Other duties include but are not limited to:

  • Donor Relationship building and retention
  • Responding to Donor account inquiries
  • Writing Donor acknowledgment letters
  • Creating and updating database records (Raiser’s Edge)
  • Writing Donor acknowledgment letters
  • Sponsorship status notification and follow up
  • Issuing receipts
  • Gift matching coordination

Required skills:

  • Ability, confidence and professionalism to communicate with Donors.
  • Excellent verbal and written communication skills are mandatory.
  • A self-starter with a high degree of initiative, able to work well both independently and in a team environment.
  • A positive and flexible can-do attitude, resourceful with problem-solving skills, and a high attention to detail.
  • Must take direction easily, be well organized, and display initiative by helping to improve job functions.
  • Strong attention to detail while managing multiple projects.
  •  Raiser’s Edge database experience an asset.

Are you passionate about building relationships? Or do you love data entry and ensuring an accurate database? If so please e-mail your cover letter and resume to with “Donor Services” in the subject field.

Please note: You must be authorized to work in Canada to apply for this position i.e., a Canadian citizen, a permanent resident, or hold a valid work permit that allows you to work for any employer.

Create an AIDS-Free Generation

Logo's of the participants at the UN AIDS event in Washington DCA special evening of music, storytelling and advocacy is being held on the eve of the 2012 International AIDS Conference in Washington, D.C. This year marks the first time the U.S. will host the conference in more than two decades.

The event will take the audience on a historical journey through the history of the AIDS epidemic and the world’s remarkable response to it. A host of high profile celebrities will join the event, lending their voices in solidarity for people living with and affected by HIV/AIDS. The event will look to the future of AIDS and unite participants around our common goal of an AIDS-free generation.

The African Children’s Choir are performing at the event alongside other notables and entertainers including Patti Austin, Barbara Bush, Anthony Fauci, Bill Gates, Herbie Hancock, Alicia Keys, Annie Lennox, Kweku Mandela, Joan Osborne, Kay Warren and John Megrue.

Ray Barnett, president and founder of Music for Life and the African Children’s Choir will also attend the event.

For more information, refer to the UN AIDS press release on the event.

New Career Brings New Life!


Congratulations to Katherine Wanjiku from ACC10!

Katherine recently completed her post-secondary schooling and is now a Registered Nurse in Nairobi.

She is currently working in a hospital in Nairobi and enjoys being a nurse, especially welcoming newborn babies into this world! Katherine helps deliver an average of four new babies per day.

“I am eternally grateful to God for having got a chance to be sponsored by Music for Life,” she says.

Update from Auntie Jenny

Here is a wonderful update from Auntie Jenny, one of our chaperones on Choir 38. It is a letter that she has written to her supporters and she has graciously agreed to share it with you all.

How do you see the world?

I have always seen shape and design wherever I look. I was that kid who always saw pictures in the clouds in the sky, in the grain on a wood door, and in the textured “spackling” on the ceiling. When you look for shapes and designs in the world around you, you see different things… every view, at every moment takes on new dimensions…

Each moment of these last 5 months has seemed more vivid than “every-day life” was before the tour. Being in a new place every day and sleeping in a new place almost every night keeps you on your toes. I feel like I notice details I never noticed before, and value things that I never thought would be important. On top of this personal journey, I am bringing 17 children along with me. The way that a child see’s the world is unique… but the way that a young child from Uganda looks and see’s the world in America is even more astounding. They see things that I don’t. They pick up on people’s actions and behaviors when I would assume that it would go right over their heads. They ask questions about the bible and question why our world does not operate as we know it should. I am amazed, I am blown away, and I want to stay in this place for as long as I can.

I want to get as close as I can to seeing the world in the way that my children do. Though it will never be possible for me to literally be in their shoes and see through their eyes, I have done my best to come as close as I can… the following includes many of the fun things we have done on tour, but instead of listing where we have gone, I’ll do my best to share how I saw a little bit of what my children were seeing…

Red Water:

One night our host was making Kool-Aid. The host had already poured the red powder into a clear pitcher and was then running cold water from the sink into the pitcher to make the drink. When Brivett (8) saw this, his eyes got huge and he looked frightened. I stood there and thought… why is he scared? What is he seeing… what does he see that I am overlooking? And then I realized it. I got down on his level and explained “Brivett… the water coming from the faucet is not bright red. Our host is making a special kind of juice. The water from the faucet is clear, and when it hits the red powder it turns the water red.” He was shocked to hear how we make “juice” sometimes, but was quite relieved to hear that the water running from the faucet indeed NOT “red”.

A Carnival:

I had the opportunity to attend a carnival with Alice (9) and Dorcas(8) in Phoenix, AZ. When we arrived our host began asking them what “rides” they would like to go on. They were completely confused… What is a ride? And how far way would the ride take them? I quickly suggested we stick to bouncy houses and inflatable slides and they were much more comfortable with this idea. As I was explaining to them about standing in line and taking their shoes off to bounce, they looked around with huge, wide eyes and took in all of the people, the colors, and the lights and energy that come with a carnival. I was wondering to myself: “what are they thinking? What stands out to them the most? The lights? The food? The sounds?” when Alice interrupted my thoughts “Auntie Jenny… all of these children… do they not have aunties or uncles to take care of them?” It was then that I saw what she was seeing… children running EVERYWHERE… completely unattended by any adults. To a child who is used to following every direction we give them, waiting quietly in lines for their turn, and never asking for anything extra… this was complete chaos… and the only solution she could think of was that they had no one to care for them… and she had compassion for them, feeling sad that they did not have an auntie to hold their hand… I praised her for being so good and not running around like crazy. I then had a blast watching Alice and Dorcas light up the whole carnival with their smiles of joy and excitement as they jumped in a bouncy house for the first time ever.


For three months the children prayed for snow. I mean earnestly prayed for snow… at bedtime, at meals, and during devotions each day. They had heard of it, they knew they could somehow make it into balls and throw it at each other… but they had never touched it… until… we were in Park City, UT. While eating breakfast with Gaster (8) and Timothy (7), I noticed the rain turn to snow! When I told them to look outside Gaster shouted “Praise God! Thank you God!” and fell to his knees in rejoice/excitement! When they finally went outside they did not know what to think… or say. Timothy tried desperately to scrape the tiny dusting of snow into his pockets to “save it for later.” Gaster was happy until his jacket hood fell backwards and then snow fell lightly on his head and he shouted “Owe! Owe! Owe! The snow is pinching me auntie! It is hot! No… it is cold! Ouch!” (he finally did adjust and loved it.) I guess not knowing what to expect would throw me off too! Later that day the whole choir was blessed with an hour of playing in 6 inches of snow altogether. Their prayers came true, and their dreams of snowballs, snowmen, and snow angels finally became a reality!

Christmas In America:

You have not seen excitement until you witness African children seeing a Christmas tree full of gifts for the first time ever! They are not hoping to get “what they asked for” because they did not ask for anything. My children were excited beyond belief to receive a candy cane… let alone all of the presents that our Choir 38 family was blessed with by many donors along the way. They were elated to open every single gift, even if they did not know what it was. One of my favorite moments was sitting next to Damalie (8) when she opened a portable CD player (for listening to music on the bus!) The wrapping paper flew off and she shouted “Hurray! Hurray” Praise God! Isn’t it beautiful! Oh it is so beautiful!… Excuse me Auntie… what is it?” When Damalie looks at a gift, her definition of its beauty is not based on what it can do for her, but instead its just the fact that it is for her. She saw it as beautiful, without even knowing what it was. I think we could all learn a lot by the way Damalie sees the world.

Well friends, I have many, many more things to tell you about, but I have surely already written too much. I hope that through these updates I can communicate to each of you how much your support for me being on this tour is changing my life… but even more so, I hope that you can SEE the difference you are making in the lives of each one of these children. They will never forget each of the “firsts” they had here in America, and because of supporters making this tour possible for them to see America, they will go home and get the gift of a lifetime… an education! Thank you for blessing my kids through your support for me!

Auntie Jenny